iStore Cavendish dreadful service

2 days ago, my son and I went to the iStore in Cavendish Square, Cape Town. We were categorically ignored. There was no system whereby we were asked what we needed or asked to wait in line. People came in after us who were served before us. We were there to buy a computer, cash. Not on the never-never. I went to the front desk and had to more or less cause a scene to get assistance. We left with the computer. At home, my son could not get onto iMessage and FaceTime. So, yesterday, we went to the service desk at the same branch. The guy checked from his computer and concluded that he could no longer assist us and told us to go home to call the call centre for help. I told him that we should call from the store. He said that they could not make landline phone calls from the store. I threw another frothy and said I either wanted a full refund or he helps us there and then. He said we could call the helpline from our phones. I said we wouldn’t. Eventually he called us into their training room, where he made a call to a number in Ireland, where a very nice man helped my son over the phone. For some reason, Apple blocked my son’s access, as some number was read as spam by Apple. My son never uses his phone to make calls, so I have no idea why there was the blockage. Either way, it was unblocked and the computer seems to be working. This just again goes to prove that a first world concept does not work in a country where many people have a third world mentality. Cavendish iStore sucks!