IPHONE X - TREMELY POOR

I purchased a new MTN Contract with the IStore In Eastgate on the 27th January 2018. I have purchased hundreds of thousands of Rands from them. They firstly made me drive home from Eastgate to Boksburg for my ID. They would not accept an emailed certified copy. I then Waited for 3 hours to process a new contract as their system process was not in order. Finally I upgraded my MTN contract which is over 20 years old. Not even 6 days later I was back in the IStore returning this new IPHONE X which was not able to recognise my Face. They took my phone and tested it. I waited for two and a half hours for them to replace the device which was a known Error. Got my phone and went home where I luckily had a backup from 5 days earlier. YOU will not believe this 11 days later and I go back as the IPHONE X TREMELY POOR will not charge. I wait for an hour and a half for them to test the unit. They call the manager ASLAM who advises its' a common error and they will do me a favour and replace the device. An additional hour goes by and the MTN lady states they cannot replace the device it needs to go into service repairs where they will definitely replace the device. I am by now livid and do not trust the IPHONE X TREMELY POOR. I go home again back the device up return and again wait Forty Five minutes for them to take the device in. ASLAM promises it will be sorted in a few days. I explain this is my business and I have no other phone. They have no loan phone and send me home with the device. I get my wife to take the device in on Monday 12 FEBRUARY 2018. MONICA the store manager calls and promises it will be exchanged after it's at the services centre with a new device by Thursday the 15 February 2018. Thursday comes and goes. I keep calling from my sons Iphone 6. They promise tomorrow and they expediting. Today at 9 I call ASLAM with no answer. Monica calls at 9 and promises to get back to me at 3. She finally calls me at $ and states they will give me a replacement second Hand phone. I ask the question why should I have a second hand device when the IPHONE X TREMELY POOR is totally not a good piece of equipment. She states no its a replacement device. I refuse to have a second hand device for my phone which is 11 days old. I am not the only client having issues and it's all over the internet. THREE IPHONE X TREMELY POOR phones in less than a month. WHY SHOULD I ACCEPT THIS POOR SERVICE AND ABOVE ALL A SECOND HAND DEVICE

REGARDS,

A LOYAL APPLE CLIENT

MARTIN B SIMON (JNR)