iphone 6s plus

Hi

I bought an iphone 6s plus in 2018 and was encouraged to purchase an insurance for it called icare for instances like my screen cracking. Which I did. Then in 2019, a year later exactly that happens my screen is cracked after my pone fell. When I went into the Gateway istore, the technician tells me that the phone is bent and they cannot honor the insurance because of that. My question was why would I bend a phone, why did they not mention this to me when I purchased the phone. I do some reading on iphones and find out that bending is one of their issues and the only option I have been given is to purchase another phone for a whopping R6,900.

I feel like this company knew the phone would bend, and then they will be in a position to deny fixing my screen. I have been so disheartened by this that I would not recommend you use their products or their services. They know their products' defaults and they will make sure that the only way you can get help is by buying another iphone.

Im actually going to search for other companies that treat clients much better than this sales **** iphone has running