*********** staff who have no idea of the vision of the Apple brand.

<p>My wife has been trying to renew a cell phone contract through Apple waterfront and Apple Canal walk.</p> <p>heprocess started in Nov 2016 and to date we have not been able to secure a device or a contract with Apple!!</p> <p>Initially there were no devices available for Mtn, and after being promised several times that we would be called as soon as a device is available we had to ourselves phone back only to be told that no Apple iPhone 7 plus devices in stock. This went on for 3 months, and no customer reference number is available to follow up on past calls, so the process has to start with the new guy from scratch.( him assuming that we are just lying about our past experiences)</p> <p>We again visited the Apple Store in the Waterfront who now had the devices in store but their cell phone contract process was offline . We completed all the necessary forms and was promised that they would call as soon as all was in order. Five days later and still no call, no phone, month 5!</p> <p>We try to call the store but we can't there is no number available you go to a call centre, who don't have any reference of your application, we ask for a store number so that we can follow up with the sales rep, they refuse, then I thought it was time to talk to someone more senior, they are both out!!! The call gets dropped and I have to call again, a different consultant, the process starts again!!!</p> <p>Eventually I get the number of the complaints department in Gauteng , they are at first very antagonistic and confrontational avoiding any responsibility, because there is no reference and they can't see any track record of my woes!!!!! And again I go back 5 months and unpack the scenario, for a second time to a different consultant!!!!!!</p> <p>Who as everybody else, promises to call back and have the situation addressed!!!! She doesn't after an hour I call again, I'm told that the situation had been escalated.</p> <p>Finally a call from the Apple Store in the waterfront first one in 5 months!!!!! They have the device kept aside we can come and collect on Sat 14/2017.</p> <p>contracted sorted.</p> <p>My wife gets an email on Sat morning, telling her that another consultant has sold her device she will have to be happy with another one!!!!! She accepts this and drives 100km to our nearest Apple Store. She gets told to wait just 20 min for them to finalize the porting of the number, then 30min, then another 30min, which becomes 4 hours!!! She is told that it can't happen again!!!!</p> <p>please come back another day!!!!!!</p> <p>Apple South Africa is useless!!!</p> <p> </p> <p>kind regards </p> <p>André Visagie</p>