iCare ****
<p>iCare ****</p> <p>When you buy your iPhone, the retailer will promise the world if you include an iCare Plus Protection Plan. They will even swop your iPhone for a new one if it is accidentally damaged for a fee of R1000. No problem as long as you don't try to claim. What they don't tell you is that you first have to make an appointment with them and then they will send your iPhone away. Your iPhone will only be replased in "maybe 7 to 10 days, it depends". You can get a "loner phone, if we have any avaiable". When you go and read the Terms and Condisions carefully, no mention is made of this and also they will not tollerate informal discussion on the matter.</p> <p> </p> <p>Reading through the complaints on this forum, I am not the only one caught by this **** (...and loner phones seems to be more difficult to find than chicken teeth). Why must I wait for a new iPhone to be delivered. The retailer can give me a new iPhone and wait for Apple to send him a replacement iPhone, it is called service, a rare concept with Apple Retailers in South Africa.</p> <p> </p> <p>It is time Apple either froce i-Store SA to improve service or close them down.</p> <p> </p> <p>iCare don't Care</p> <p> </p> <p>Francois Smith</p>