Icare express replacement store manager

Good day <br> <br> Sunday 8 October 2015 I approached the Cresta istore for a iPad replacement via the Icare express. Denzil assisted me and taken all my detail to place the order that Monday and indicated it will be in the store by that Thursday. Following up via the call center they were not able to track the replacement, resulting in me approaching the store again on Saturday 14 November 2015. At that stage they called the store manager Simon for assistance, and commitments been made it will be resolved and a special order will be placed and this time around the store presented me repair acceptance letter. Repair number cr22519. At that stage I made it clear I will return to the shop Saturday 21 November 2015. Returning today once again and the store could not deliver on commitments or service. The assistant store manager had to contact the Simon for follow up. Once again the store can't deliver on promises or commitments. Just sad the Clear water branch is undergoing construction as the service are 100% better. For me Cresta branch are not a good representing of the Apple brand. Now await further feedback and see if Cresta can really come to the party of delivery.