iCare a complete ****

I bought an iCare for my iPhone. Was told by sales person that I get two free new swap outs if anything happens. Just bring it in and they'll swap it.<br> <br> My iPhone screen cracked - so I took said phone to Waterfront iStore. Technician says they have to send it to JHB first and then they'll replace it after 5 FIVE F I V E DAYS!!!! Are you kidding me!!!! Be without a phone for 5 days. Manager then said they'll give me loan phone while I wait - but they don't have ANY loans phones - I must wait and she'll call. <br> <br> After a week - she hasn't called. (Obviously). Then I contacted iStore via Facebook. Left message via Facebook. Go automated response from Facebook. When I eventually found the response in my SPAM folder. - I called the number - which wasn't answered because the Head Office is CLOSED on SATURDAYS!! <br> <br> I waited to see if Ms Knight would call on Monday 25/1. She did not. So I called this morning.<br> <br> They sell it to you - and then make it impossible for you to use. WHO CAN BE WITHOUT A PHONE FOR 5 DAYS? <br> <br> Manager says the technicians in JHB have to check if the insides of the phone haven't been ******. They can very easily see that the phone works - just the screen is cracked.<br> <br> ****