i-Store ****ming People

#iStore South Africa customer service is disappointing. In October 2023 my wife app**** for a contract on their online store, they insisted on issuing her a new number, despite her request to upgrade on her current number. She therefore canceled the application. The #iStore South Africa consultant confirmed that the application or contract has been cancelled. She did not receive the new phone and did not activate that line. However a debit order went through her account to pay #Vodacom in Oct. She assumed it was because she had cancelled late in the Month. To her surprise to see another Debit order in November, both Vodacom and IStore declined to assist. Her bank reversed the debit order. In December she was charged double the monthly repayments. She spent December Holidays and January on the phone with #Vodacom and IStore. Transfer after transfer, line after line, office after office, no help. She has lost count of the hours spent writing emails and calling to both #Vodacom and @iStore South Africa and there is no help. Is she the only one who has been ****med? Is that the new white collar crime? Debit innocent people for a service they have never received on a monthly basis to enrich a multibillion company?