HORRIBLE CUSTOMER EXPERIENCE

I have never experienced such a rude and sarcastic human being till today. I went to the store with the hope of getting a contract phone but I walked out of there displeased. The experience from the door was not bad except the fact that they failed to confirm my cell phone number to call me when they were ready for me which resulted to me waiting for an hour for their phone call to go back to the store and start my application process.

Fast forward to me going back there seeing no one called l, I got told that my number was entered incorrectly (which could have been avoided had they confirmed it at the beginning)

Anyways, I got assigned to a very rude and disrespectful lady called Puleng Modisane. The experience was off from the beginning as she was sarcastic from the onset and it just felt like she was not interested in helping us. So there was an issue with my proof of address (apparently it was not visible enough) so she disappeared for a good 10 mins leaving with no explanation, then eventually came back and told me to fill out the forms, while I was filling out the forms the manager appeared and claimed that we can’t proceed with the application as the proof of address was apparently not visible. From what I gathered it looked like they could not wait to knock off as it was 20 mins before six and they were already packing up.

I really love the Apple brand but after that experience...it put me off. I would rather spend my money on a company that knows what good customer service is despite of race, gender and age!!!!

Thanks to Puleng I will never set foot at that iStore!!!