JG
Jaco G

1 reviews | Active since May 2021

05 Aug 2022, 13:40

Goodbye Apple

In 2019 I bought a brand new Macbook Pro 13" from Apple. Within the first month the screen had an issue related to the flex cable. Apple replaced the laptop with a new one. Now, 2 years later, my laptop has the same issue, but Apple is refusing to repair or replace it for free, even though it is a hardware fault on their side which was also discovered on 2016 and 2018 models (which they fix for free). The repair costs almost the same as a new laptop. Apple, you just lost another loyal customer.

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Replies (1)
JG
Jaco G's update05 Aug 2022, 13:43
Reviewer Update
This is an issue that many owners of the 2019 Macbook Pro complain about, yet Apple still hasn't added it to their display service program https://support.apple.com/13-inch-macbook-pro-display-backlight-service