Give me my money bac****

<p>On the 19th of June I ordered an iPad mini cover online and was billed twice for it. I initially opted for the eft payment method of which I received an unsuccessful report for. I then tried again and opted for the card payment method which was successful, however when I look at my bank statement, the R279 went out twice. I contacted my bank on the 20th of June 2016 and requested them to reverse the transaction, I was advised that if the funds do not reflect in my account after 3 working days I should then contact iStore. </p> <p>On the 4th of July I contacted the iStore, explained everything and also sent them proof. The call center agent, Lunga, told me that I placed 2 orders of the same amount which is why I was billed twice. When Lunga sent me the order details I realised that the other order was not placed by me. My order number was ********** 65, while a different person's order number was ********** 09. I responded to Lunga and told him that one of the order details is not mine, yet I got charged. I have asked for feedback from this agent and got nothing in return. I cannot be charged for an order I did not make. I have lost patience and confidence in this brand. Please give me back my money!</p>