Frustrating experience

Still Waiting for Refund After a Month

I’m extremely disappointed with the service I’ve received from the iPhone store. I purchased a phone that turned out to be faulty and had to return it twice. After going through the inconvenience of returning the device multiple times, I requested a refund – something I was assured was being processed.

However, it has now been almost a month, and I still have not received my money back. To make matters worse, there has been no communication from the store this week at all, and I’m left completely in the dark. Every time I follow up, I’m told the same thing: "it’s being processed." At this point, it feels like I’m being given the runaround.

I expected far better service from a store associated with such a reputable brand. This situation is now concerning and incredibly frustrating. I am without a phone, out of pocket, and unsure of who to even contact anymore for a proper resolution.

I sincerely hope this matter gets resolved soon, but as of now, I can’t recommend this store based on my experience