********** after sale service and loan device by i Store Clearwater

Apple Store Clear Water I bought a i phone 11 on the 31 July 2020 for 18k after two weeks the devise had a problem return it to the shop it was taken in and I was given i phone 8 as loan while I had it I was hospitalized and it cracked the corner back side as big as thump When I was discharged and went to collect my i phone 11 I was told that they couldn’t repair it and they were giving me a new device but when I requested for different color it was refused and I was also told it would not come in the box it was very strange. When they saw that the loan phone had a crack I was asked to pay 10k for it and they will keep it I debated with them that if I m paying for the full value then I should keep it unless if I’m paying access for insurance they refused so the they kept my i 11 until I came up with 10k , I went took overdraft went back to the store they managed to give me discount ended up paying 7600 for the i 8 they took the money and the phone They gave me the supposed new i11 went home with it within a week it’s started giving problems flicking a black screen voletarily I took it back and now waiting So I have spent 18k for i11 and 7.6k for i8 but I don’t have a phone within a one month. Repair number “CW64214” iPhone 11 64GB Red