Extremely disappointing service and management

I had to wait for 40 minutes for Thandekele (who apparently was the only person in store who can do this, even though she herself is still in training) while she was on a break, just to receive a call the next day from her saying she was unable to complete the application & isn't at work. AFTER she told me everything is in order when I left the store.<br> <br> I asked for the manager/someone else at the store to call me ASAP, but after lots of phone calls at my cost I ended having to go the store myself!<br> <br> Herbert Smith, the person who was then supposed to call me \was just too busy during the entire day". When did it become acceptable that when your store *****s up you're too busy for an entire day to give the client a call when she requested a couple of times?? <br> <br> You cannot market a service in store & not have someone to deliver it! Or let the client wait for the still-in-training consultant to come back whenever she decides her break is over. And then not even do her work it properly!!<br> <br> It is day three without a new line....and it is supposed to take two to 24 hours (which I was told on numerous occasions by her).<br> <br> I'm also \""sorry for the inconvenience caused\"" by this compliant"""