Extremely Disappointed with Apple Subscription Practices

I am writing to express my deep dissatisfaction with Apple's subscription process. While I have subscriptions that I need and use, it is incredibly disappointing that Apple does not notify customers before deducting money for yearly subscriptions. This is an unacceptable practice, and I believe it is against the law. My subscription was renewed on September 5th without my knowledge or consent.

I have contacted Apple three times requesting a refund, as I canceled the subscription due to the poor quality of services provided. Despite being well within the seven-day refund window, Apple has refused to issue a refund, claiming I am not eligible. I do not understand this stance, especially given their policy allowing refunds within seven days.

As a customer, I expect to be notified of charges, particularly for yearly subscriptions, and Apple’s failure to do so is not only disappointing but, in my opinion, *******. Taking money from clients without proper notification or consent should be a serious concern for any company that values its customers.

I urge Apple to reconsider its policies and treat its customers with the respect they deserve. Ignoring refund requests and deducting money without proper communication is unacceptable for a company of this caliber.

I hope this complaint will lead to Apple re-evaluating its processes and improving customer service.