Disgusting customer service from the istore gateway.

I recently had an unpleasant encounter at Istore gateway, while trying to set up an appointment for a trade-in and contract upgrade. Despite having made an appointment explicitly mentioning both these requirements online, this was enough as per the consultant that first assisted; he insisted I visit the store separately for an upgrade. he’s manager Ntando nyembe smerking at me when I questioned the need for two appointments.

Their dismissive attitude and lack of professionalism were deeply disappointing. As a customer, I expect better service and respect, especially when I'm simply seeking clarity on a pre-scheduled arrangement. This experience has left me reconsidering my future dealings with Istore Gateway. This is not the first time that I have experienced such pathetic customer service at the store and it saddens me to know that Apple would allow this affiliation with they brand.

I hope this feedback prompts Istore Gateway to reassess their customer service standards and ensure that all customers are treated with the respect they deserve.

The Ballito branche really offers world-class service and nothing less.