Discriminatory, pathetic and poor service from V & A waterfront istore shop

For the first time in my life l purchased an apple product from their istore online store and l was so excited to receive my order #***. Initially l was supposed to get the order delivered at my workplace but l had to contact the online shop service to cancel my order & reorder so that l can fetch it from the V & A waterfront istore since l wanted the apple smart watch quickly and l could not wait for the 2 to 5 days period before it was delivered . Dudu from online service was very helpful in doing the change and for that l am grateful.

Once l got the OTP number l took my RSA drivers license and went to the shop to collect the watch . I never thought after full payment was done from my bank account it would be so difficult and time consuming for the sales person to give me my order . The main reason that caused me to wait more than 30 minutes before l could click and collect my order was because l am a customer without a RSA (I.D) which l find so ridiculous. On their website they never mention that their system only sells to RSA nationals only . So why did they take my money without warning me that l will struggle to get my order just because l am a foreigner national working and staying in RSA .

I asked the sales lady who assisted me if l was the first foreigner to purchase something from their store and she said yes and l was so shocked that their system can't accommodate customers with passports or RSA drivers license with traffic register number. In all her efforts to assist me she ended up calling her colleague who advised me that l could go back look for someone with a RSA ID and then come back to fetch my order of which there was no way l would do that . I had to ask to speak to the store manager (Raees Abudulla) and complain about their service which was not doing any wonders to make me happy as a customer and all he could tell me was thay they are still in the process to fix the issue and they are so sorry for the inconvenience. He also made a sarcastic remark that maybe l prefer to purchase from Take a lot just because they do door to door delivery and l told him thats not the case because sometimes l fetch my orders in person at their warehouse and they never tell me that their sytem can not accept my passport or driver's license .

I regrate the choice l made to purchase from istore because l never got good service for the money l paid for my watch which was even cheaper at some shops. If l knew this would turn out to be the issue l could have gone to other retailers whom l always purchase from like incredible connection and take a lot because as their customer they would never make me feel discriminated just because l not a RSA ID holder . Raees Abudullah and his waterfront istore team they understand their system more than their customers and they were so ready to waste my valuable time when they can see l had the necessary proof of identification , the OTP pin and the payment was deducted already.

So if you are a foreign national like myself l would advise you to think twice before you buy anything from istore-Waterfront because l would not want you to go through the same terrible experience l just got from them .