Disappointed by iStore Brooklyn Mall >R30k Quote for a Fixable iPhone14 Pro Max

I had an extremely disappointing experience at the iStore in Brooklyn Mall. After my iPhone 14 Pro Max fell and the screen cracked, it began restarting every 3 minutes. I brought it in for repair and was told by the iOS technician, Mr Abubaker, that the phone had multiple component failures, was not repairable, and that the only solution was a full unit replacement at a shocking cost of R30,743.28. Even worse, I was told there was no way to back up my WhatsApp or recover my data.

Thankfully, I took a chance and went to another repair company. They fully repaired the phone (no replacement needed), and I was even able to successfully update my WhatsApp backup, all for a third of the price.

I am deeply disappointed by the iStore's approach: ❌ Misleading and inaccurate diagnosis ❌ No effort to recover important data ❌ An unreasonably high quote ❌ Declaring a repairable device “beyond repair”

This kind of service undermines trust in Apple’s official repair channels. I hope this complaint leads to greater accountability, transparency and proper diagnostics in the future.