Customer Service Non-Existent

Signed up for Apple TV (trial of 7 days) Cancelled the trial within 2 days. Apple went and charged me a month subscription but cannot watch anything. I need to sign up (and pay another months subscription) !!!! Cannot submit for a refund because the page just keeps buffering (have tried numerous times over the last week) and there is no one to speak to about this issue. Very frustrated at the lack of customer service available to customers with subscription issues.