Clarification required on refund delay

Good morning, Tebogo,

I emailed you already and still waiting for your response. It has been 4 days now for a refund

Thank you for your response regarding the refund. I acknowledge your call and apologize for missing it, as I was in a Zoom meeting at the time. I am seeking clarity on the delay in processing this refund. Typically, refunds do not take longer than 48 hours. For comparison, I receive payments from the U.S. within three days. Given that, I’m finding it difficult to understand why a refund from Apple is taking so long.

Could you please provide a detailed! explanation of what is causing this delay? The payment from my side was immediate, and I would appreciate knowing why the refund process is not equally prompt. When purchasing the iPad, the transaction was instantaneous—no delays were communicated. Naturally, I expected the same efficiency when it comes to refunds. It’s concerning that this process is taking longer than what is generally acceptable.

I look forward to your prompt and clear response on this matter. I would like to understand what exactly is happening with the refund, as this timeline seems unusually lengthy.

Best regards, Mary-Anne