bad support, no help

Good day

Case number: *** Id no:*** Cellphone number: *** Serial number: Q60QVF9XVH IMEI NO: ***

Please assist with activation lock as the cell phone number associated ending 32 does not exist, My password forgotten and phone reset, cannot reset password as this is the issue. I have logged numerous requests and called the contact centre with no help or resolution. What do you want from me I have submitted everything, this is the worse service ever. HELP, HELP HELP PLEASE.

Kind Regards Dashina Govender ***