APPLICATION LOCK - SF7NMV4RDFP84 - Customer # CL02347

Apple is this global leader in Cellphones, Ipads and and and BUT there service is POOR!

Firstly, your Call Centre agents speak like robots - I called on Monday 28 September and Thursday the 1st of October. Their names are Peter and Luke. They don't speak never mind understand English properly and the SILENCE on the other side of the line when you interact with them creams at you.

Secondly, I am still WAITING for the LINK that was supposed to have been emailed to my wife *** to remove my Apple ID & password so that a new one can be registered. Instead I get a SURVEY to rate the interaction that we had with Luke. For such a renowned company YOU SERVICE IS POOR and I am still sitting with an IPad that I cannot use??? WHERE IS THE LINK??????

Then, I hardly use my IPad but it is the second time that I have the frustration of "APPLICATION LOCK" when I didn't even attempt any sign on or technical excercises on the it. Then the agent at your Istore at Clearwater Mall, Kenneth, made it seemed as if it was my fault when my wife went in for assistance. He also wasn't every helpful and told her that she "can talk to the manager to ask for a copy of the tax invoice" WITHOUT CALLING THE STORE MANAGER to give her the opportunity to explain the situation. By the way, did I mention that he didn't even call the store manager for her and just gave her the 0800 number to call? Only when I can back from Lesotho and the frustrating interaction with Peter did I go to the IStore to obtain the Tax Certificate. I must add that in the past I also did not get good service from Kenneth. Please ask him to be more friendly and helpful with your clients. I may only have an IPhone 5S and a Mini IPad that I bought cash a while ago BUT I am still one of your clients.

COME ON APPLE!! YOU CAN DO BETTER!!!

David Arendse - ***