Apple's after sales service sucks

I recently dropped my 5 month iPhone 7 and boke the screen. I proceeded to my nearest iStore (Centurion Mall) where I had to firstly pay a technician R250,00 in order that he could quote me on a replacement, fair enough this process takes time (about a whole 10 minutes) so I agreed to pay in order to get assisted. I am then told it will cost R6000,00 to replace the phone as apple does not repair the screen, depressing as it is and upset as I am I agree to pay and request the technician (whom I am paying R250) if he would ensure that my info is transferred from the current phone to the new phone . I was just casually told, "we don't do that" I was shocked because when I purchased the first phone the information from my iPhone 6 was transferred onto the new iPhone 7 without any issues. I was appalled at the lack of interest in the technician to ensure that i am fully taken care of, considering that i am a loyal apple consumer and further considering that i have even paid for the assistance. In order to ensure i had my information transferred when i went in to the store to collect the new phone i took along my own IT technician from my office to transfer the information between the phones. this process took less than 10minutes, even shorter than the time that it took the technician to give me my R6000 quote! the technician was in store and just stood there smirking when my IT technician assisted me in transferring the information. that is when i realised i will be writing this review, it is for all those customers who are not lucky enough to employ their own IT technicians! Apple you are a brand i was proud to be associated with...not anymore!!!