Apple - Wroten on the inside

I recently purchased a MacBook Air, and I must say the PC itself is absolutely amazing. It performs perfectly for what I need, and I’m very happy with the product.

However, the service experience was extremely disappointing and not one that should be experienced given the amount of money I spent and Apple being a premium class product.

After placing my order online, I received no progress updates at all. When you spend that amount of money, you expect basic communication confirmation that the order was received, being processed, packed, and dispatched. The lack of updates was shocking and unacceptable given this day and age........even Pudo and Postnet gives you detailed and precise updates.

The trade-in process was also very misleading. The way it is advertised creates a much better impression than the reality. I was quoted R1,500 less than what I had been quoted just a week before purchasing the MacBook. It felt like every effort was made to reduce the trade-in value as much as possible.

Unfortunately, my experience at the East Rand Mall store made things worse. The first consultant who assisted me was not available when I returned. The consultant who helped me instead was busy doing an online course while assisting me with my trade-in. I found this extremely unprofessional and disrespectful. As a customer making a significant purchase, I expect full attention and proper service.

I was honestly close to walking away from the deal entirely, but I urgently needed a PC.

In summary: fantastic product, but very poor service and a disappointing, misleading trade-in experience. I will not be returning to this store.