Apple - sucks for the price

<p>Took our new Apple I6 mobile to pavilion apple to fix DF XX (DF xx - error code). After the service attendant tried in vain (include wiping all off the phone and reloading starting from scratch) there was no joy the error persists - this is 01 Nov 2016.</p> <p> </p> <p>The mobile is sent away with a 7 working day return/repaired policy. Numerous back and forth emails and eventually repairs technicians advise there is no problem and phone is 100 %.</p> <p> </p> <p>Fast forward 17 days to yesterday 17 Nov 2016 and we go to collect the phone and now the sim card is missing. We did ask on 01 Nov if we to keep the sim card and the answer was no it has to be in phone to test. </p> <p>Another trip today 18 Nov and the sim is still missing with no one seemingly bothered that the sim is lost ?</p> <p> </p> <p>Is this what we pay for when buying into the Apple dream ?</p>