Apple SUCKS

What a pathetic year on year experience with Apple. Order new iPhone 17 Pro Max 2TB. My contract can upgrade 1st October. Sorry we are not allowed to keep phones until the 1st of October. It is 14 days away, yet I ask can you confirm you have stock of the 2tb, I cannot deny or confirm we have stock. BS tactics APPLE!! Not smart, not good customer service at all. Cheap apologies!! Meaningless