Apple store sa

My husband bought me an iphone 6 plus in 2016 which he was informe that it has icare for 2 years if anything was to happen to the iphone he bought...i was happy for my xmas gift and this phone was my 1st iphone as i have never used iphone before

4months after buying the phone it fell and the screen was damaged...i took it to the istore in sandton for repairs...after a few days i got an email that i can come through and fetch it with a fee of a R1000...i happy went to fetch it

A lady then ask that i pay she then went to fetch the new phone and gave it to me without saying anything i left the store 2days after i experienced some phone difficulties it froze and at times i was not able to write massages i thought to my self its a minor problem that i still have icare and that i could take it in if the was a major problem...it was like i was using an old fone witb the issues it had...i thought i was in good hands thinking its an apple phone its quality....i could use it up to 4years as i took care i it... 9 months later it had touch problems ,it froze complete and became black... I took it back to the store they then told me that i was only cover once and that i would have to pay +- 7000 I thoughy this fone was quality and it would last me since its so expensive and i only used it less than 2years literally

The guy that was assisting me gave me an email to query my problem with their which is ********** i sent an email explaining everything a lady by the name of Mellisa responded and told me that she is discussing the matter with their icare Division and told me that the was nothing further she could assist me with and told me that the icare division will be in contact with me which never happened

I triend sending an email to the customer centre and never got a respond till today

My heart is so broken...i was a 1st time use of apple and i never got enough information About their services ...it was jus bad service from the beginning