Apple store not helpful

I purchased the Brydge wireless keyboard for 12.9 inch iPad Pro on 29 February 2020. I started using it around 18 March when schools were closed due to coronavirus pandemic. I realized that it’s hard to fit on one side as results it got broken and I contacted apple store in trying to exchange it or got it fixed but no help and I’m told about the return policy. I can’t even go to the shopping mall now because of lockdown. I’m really frustrated, please help