Apple staff, support and technical knowledge

No South African iStore or help desk has assisted after 6 in store visits to recover my forgotten AppleID password, or assist deleting my AppleID from my devices and creating a new AppleID for me to use. The promised call/message from from Apple international never happens on the date sent in the email correspondence. USELESS unless you are buying new and expensive equipment. No after sales service or support and staff are unhelpful and have no knowledge