Apple South Africa is far from the Service Levels offered Overseas

Went into the Istore at Sandton to get a spate MacBook Pro Battery. The consultant took down my serial number and promised to get back in a week.

I think month later I go back and this is what the manager Natasha tells me:

I must boom the laptop on at a cost for them to check I do t know what as I want a spare battery.

They won’t sell me a battery unless I book my laptop in.

It takes 10 working days to then quote me and I must be without a work laptop for then.

I asked what is wrong with taking the serial number and quoting me as initially done she doesn’t know why.

This is how bad the service levels at Apple is getting. For me to just get a spare battery I must pay and book it in and do dololo for two weeks.