Apple South Africa is a ****

My Apple Watch series 3 screen suddenly came cracked and came off. I read on the Apple website that there is a recall on these units having the same problem. I booked in my watch for assessment and the service Centre is charging me for a replacement watch and they say my watch has missing pieces of glass but I have pictures proving otherwise. There are a lot of other customers complaining that Apple SA just wants to make money at all costs by disputing these claims. I am very unhappy with the level of unaccountability and tactics employed by Apple South Africa.