Apple - Shocked and Appalled

I switched over to Apple iPhone in 2022 from Samsung and I have 2 Apple MacBook Air I bought in 2022... one for work and one for home use for my wife to assist our business. The one my wife uses has only been used 6 times and charged 5 times. very little use as it has only had 5 charged cycles on it as confirmed by the tech department. a couple of days ago the Touch Pad and keyboard would stop working intermittently. We took the laptop in for a check at our local Istore. they booked it in and noted that was spotless, proceeded to send it away.

1. took laptop in for issues on Keyboard and touch pad 2. Tech in Support department was very helpful and explained due process to us and tried to assist us as much as she was able to and allowed to do. 3. sent laptop away 4. received sms with acceptance 5. received call from techs stating they could not replicate the perceived issue that we took it in for in the first place. 6. I requested they run tests again - which they did. never received feedback or any report 7. they just sent me a quote of more than R12000 - for a touch pad and keyboard.... note - the more than 2 thirds the cost of the laptop... please explain. 8. I told them to send my laptop back 9. received laptop back full of liquid spatter and *****s on the bottom of the laptop that was not installed fully and correctly

Pathetic - this laptop is basically brand new - what a Piece of ****!!!! I could have bought 3 Dell Laptops with the same processing specs that would have lasted me 5 plus years like my previous Dells!!

unless Apple does something to amazingly surprise me I will be getting rid of both my apples and going back to Dell or Asus.

Shocked and Appalled!!! Apple - Now we know why there is a bite out of the logo - because you only get 90% of a working product! the other 10% is in the R12000 plus quote I received.