Apple SA needs to shape up on client care

We pre-ordered Airpod pro"s and it took them forever to get the airpods in store. Also the call centre was shamefully poor in service delivery as they gave an answer only to get rid of me instead of looking up my order and giving me information on waiting period. The main problem is that there are no direct contact numbers for individual store's so you get treated as cattle instead of clients.

However the staff at Tygervalley centre were excellent after I got notice that we can pick up our airpods. They went all out to follow up on our payment, contacting managers to clear our payment and made sure I could only come in and pic up as they did invoiceing, etc in full.