Apple Products /Service - a total *******!!!

I am totally disappointed and appalled at the service provided by Apple. To cut a long story short, I have an issue with my left AirPod. Was told to make a booking which I did (out if my way) only to be told that because the AirPods are almost 2 years old and it is a sealed unit they cannot asses it . I was told that they will only quote me in a replacement unit which is basically the same as buying a new one. Be very careful when purchasing Apple products . Have to take the thousands of stands they cost from customer but don’t think you have any technical support should you require it. This is totally unacceptable!!!! The AirPods didn’t last me long at all - 18 months of usage! Not worth the money! Think again before you touch another Apple product.