APPLE NO LONGER CARES FOR THE PEOPLE THAT SPEND BIG MONEY WITH THEM.

This is for a 2018 MacBook Pro 2.2 Ghz Touch Bar. I bought this a year ago.

The new Catalina update was installed on my Macbook Pro on Thursday the 7th of November. It was basically completely dead after this. Completely non responsive.

I took it to the Sandton store on Sandton Drive, in Johannesburg, and got it sent in for repairs. The technical team cannot tell me what went wrong. But an invoice of R23-000 has been sent to me to repair the logic board. Two months out of warranty and this is what happens.

They have no crash report available so they can’t tell me it wasn’t the new Catalina update that caused this. Apparently I’m the first person to experience this issue. Apple Global just say, sorry not our problem.

You can’t call the Tech Advisors because Apple have a system that doesn’t allow you to do so. They have told me I can trade in my MacBook Pro in for R5000-00. Imagine that. Buying a R43-000 machine and just after a year it completely bombs out after you do the Catalina update. I'm a freelancer that uses this pice of equipment to make an income. Without this i am *****ed.

Your brand and your products are now questionable and I will do everything in my power to advertise my experience I have had and the issue I have had to all. This needs to be something that consumers out there need to be aware of.

Extremely disappointed and disgusted in Apple and even more so in the Core group which represents Apple SA.

And PS: look on the community pages on the Apple site to see how others are experiencing things after the Catalina Update. It’s catastrophic.