Apple knows how to fool you

Bought a new iPhone X about a month later the front camera stopped working. They replaced my phone with a “new” iphone. A while later it fell in a small puddle of water ( about 5cm of the bottom of the iphone was submerged) and immediately went blank and died. Even though its not water “proof” and is just water “resistant” it should be able to withstand that amount of water. If you go on apple website it actually tells you if something messes on your iphone you can rinse the affected area! Nevertheless After doing some research I found out that they replaced my unit with a “refurbished” iphone and not a “NEW” ONE! Hence the water resistant capabilities where compromised and my phone was damaged. What makes it worse is that at apple istore The Glen I was told its a “NEW” Unit! Had I known this I would’ve made sure I got a new unit and some second hand fixed or traded in unit. Now they want me to pay R12000 to replace it with another “REFURBISHED” unit!

Link to apple support mentioning you can rinse the phone: https://support.apple.com/en-za/HT207043

This is not first time apple has let down its customers. Not long ago they where in a dilemma when they where exposed slowing down older phones with new updates....