APPLE iStore EASTGATE and online applications dont say the same things

I parted ways with Apple for good yesterday. I switched to Samsung. A move I didn't want to make but it was high time. I desperately tried to upgrade to a iPhone 13 Pro Max128gb or 256gb. 1st I went to the EASTGATE i store who needed paperwork from me but told me I could do it online since I didn't have the documents with me. I went home and did the application online and attached my ID and other documents thinking within two or three days all will be over and done and I will have a phone. (I sold my old iPhone 12 mini believing it will be very easy to get another --- what a mistake. The iPhone Mini sucked that's why I sold it. Its to small and the battery doesn't last me a year later. Dont waist money on that small piece of *******. ) I didn't get the phone and called Apple and they said they were out of stock. (I needed a bigger phone with better battery life) Yesterday I went to Eastgate and decided to check in with the iStore again to find out what happened to the stock they had and when they might have again but was advised there was a iPhone 13 Pro Max in stock and I then said ok well help me since I already did the online application and submitted my documents. The lady told me that they couldn't and need my original ID and paperwork again which I already provided via the online application. (I even had a certified copy of ID on my old spare phone that I could email the lady but oh no only the original was required and proof of adress and all this was uploaded via the online application but they said there was not stock) What a contradiction within the inner working of the sales division at APPLE. Realizing that I will not get through all the red tape and processes I walked over to TELKOM and pulled out my drivers license card and app**** for a SAMSUNG S22 ULTRA and walked out of there sorted in less than 20 minutes with APPLE to never see or hear from me again after this complaint is noted. APPLE is staffed by a bunch on snobs that don't care and cant think out of the box... Kind of like the APPLE way nowadays... Why did I not move ages ago? I am truly disgusted by amount of red tape at the iStores. Secondly it is disappointing that you are not able to supply mobile operators like TELKOM with stock. If they had stock there would have been no issue to do an upgrade there since they know me as their client and don't have all the red tape.