Apple *****ing from unsuspecting customer

*** 22 December 2025

Customer Relations Apple Inc. 1 Infinite Loop Cupertino, CA 95014 USA

Dear Customer Relations Team,

I am writing to formally express my frustration regarding a recent experience with iStore concerning my purchase of a preloved iPhone XR (128GB).

On **11 December 2025**, I made an online payment of **R4000** for the iPhone shortly after receiving a payment link from the call center. Due to iStore not honoring their advertised free delivery, I even booked an overnight accommodation next to the Vaal River to facilitate this purchase.

As of today, **22 December 2025**, I have yet to receive my refund, despite your app indicating that I have been refunded, which is untrue. It feels unjust that a multi-million dollar company is withholding this amount from a loyal customer who has supported Apple since the iPhone 4's release. I am currently not in a financial position to buy a new device, and it appears that iStore has decided that customers like myself are not worthy of fair treatment.

I was informed of a **14-day refund policy** in your terms and conditions, yet I have not been provided with a signed copy since my payment was made electronically within minutes of receiving the SMS link. At no point were the terms and conditions clearly laid out during the purchasing process.

Today marks the **11th day** since my payment, during which it seems iStore is benefiting from the interest on the money they do not wish to refund. This situation is even more disheartening considering my son recently purchased a **R28000 Mac**, and I had hoped for a better customer service experience.

I would greatly appreciate your immediate attention and resolution regarding this matter.

Thank you for your understanding.

Sincerely,

Des

---