Apple Ignores CPA Regulations

<p>Long story short; 3 Jan 2017 I bought a new 15” Macbook Pro with touch-bar and 256GB SSD costing me R43,000 from the iStore in Gateway.</p> <p> </p> <p>About a month after started having issues with the touchbar not responding or working. Knowing well how hard that is to explain I waited for it to happen again and captured it on video.</p> <p> </p> <p>Then had a shocking experience of having to make an appointment to book in the unit, then still stood in the service line for an hour before getting helped anyways.</p> <p> </p> <p>Unit was sent away to get repaired, this took about 2 weeks and got the unit back. They said it worked fine and they reinstalled the OS, then gave it a clean bill of health.</p> <p> </p> <p>Two days after getting it back the same thing started happening.</p> <p> </p> <p>Went in to get the unit replaced for a new one and basically getting told to take a hike. They want me to book it in again so they could assess it again and try to repair a second time.</p> <p> </p> <p>Note, I took a new video reflecting the date and time showing the same issue and in fact a COMPLETELY no responding touchbar.</p> <p> </p> <p>I stated I was unhappy with the unit as it is still not “free of defects” and that I wanted a replacement unit or my money back based on the Customer Protection Act.</p> <p> </p> <p>No one is assisting me and telling me I need to send the unit away and they will assess/repair.</p> <p> </p> <p>I am quite simply not happy to send it away to get repaired a second time since owning it, without ever having had it 100% perfect in the first place, and the CPA allows for this, here is a brief summary to remind Apple and Core Technologies of these legislations.</p> <p> </p> <p>CPA Summary:</p> <p>According to Chapter 2, Section 56, a consumer can return goods to a supplier within 6 months of their delivery, if the goods fail to satisfy the agreed standards and requirements (which state that the goods must be in good working order, free of defects etc – see Section 55 for details). This return must take place without penalty and at the supplier’s risk and expense.<br />The supplier must either repair or replace the failed, unsafe or defective goods, or refund the consumer.<br />If there is a problem with the repaired good within the next 3 months, the supplier must replace it or refund the consumer.</p>