Apple ID password

I am highly disappointed with the service that I have received from your company. I do not have access to my Apple ID password, I have bought two new units that I want to set up but obviously I am unable to. I have gone through all the processes logging the fault and received a mail that this will be sorted on 04/10 Prior to that I had logged another call and was told that I will be sent instructions regarding the password. . I did not receive a response to either needless to say, I called them to enquire what is going on and if they can give me assistance. The call I logged was on 20/09 after which I was told to wait until the 4th that is 14 days that I am unable to use my cell or my mac as it keeps blocking me on EVERY application stating that they need my password. After various e mails phone calls and correspondence I was told that the request was not received and that I would have to log it again. This would mean that I would need to wait another 14 days before I have access to my phone, or before I can set up my two new units????? What kind of service is that????? These items were supp**** by the insurance but need to be sent back I can send it back until I have transferred my data. This is the WORST service that I have received and I am still not able to access my units. I need immediate assistance as this has been going on for more than a month.