Apple disappoints

In January 2022 we ordered a iPad mini 6th generation 256Gb with wifi&cellular (no colour preference) We received an acknowledgement sms We followed up each subsequent month. To our horror in April Apple said they had no record of our order - Apple allege to have sent an sms requesting we reconfirm the order ( Apple have no evidence of sending the sms) This is truly shocking client service from Apple. It is simply inconceivable that Apple SA have not received stock particularly given the the sanctions on Russia - Apple must have surplus stock. Sadly Apple have a captured market and so their apathy and arrogance toward customer service is severe