Apple Developer Account terrible TERRIBLE service

I have had the very worst experience with Apple. We have purchased an Apple developer account to publish our app on over two months ago. During this process we had to require a D.U.N.S number which we have done. However, requesting Apple to assist us in getting our app live has been an absolute nightmare. Not only did I have to write emails back and forth for over 2 months, every time the representative changed, and it seemed that they didn't know what was going on. We have requested to change the personal Apple developer account to a business account, we are STILL waiting (two months later). After asking for a refund as it is clear that Apple will not be helping or accommodating us, they simply disappeared. No one has come back to us regarding our app or the developer account and it seems that they have simply just taken our money and left it at that. I find this highly unacceptable as Apple advertises to be a very good customer driven company. I would advise other developers to think twice when submitting your app to the iStore, or when purchasing a developer account. We have been begging, we have sent the required documents over and over again, each time when a new representative responds back, they require the documents again. We have sent our D.U.N.S number, which they then said (after it was confirmed ) that they cannot seem to track it. That was the last communication we had. No one has even taken time to communicate or to fix this problem.