KP
Kegomoditswe P

1 reviews | Active since Jul 2020

29 Jan 2026, 11:32

Apple deleted my account and iStore refused to help

Apple permanently deleted my Apple ID for reasons that were never clearly explained. My iPhone is now still linked to an Apple account that no longer exists, which means I cannot fully use my own device. I went to the iStore at Vaal Mall for assistance and had a very unpleasant experience. The technician was rude and dismissive, showed no willingness to help, and made me feel small instead of supported. I was simply referred to Apple Support without any real attempt to resolve the issue in store. While Apple Support was contacted, the core issue remains unresolved, and I am being sent from pillar to post for a problem that was caused by Apple in the first place. This is extremely frustrating and unacceptable from a company that claims to value customer service. I am asking Apple and iStore to take responsibility and provide a proper solution so I can remove the inactive Apple account and use my phone normally. Using iPhone 13 ***

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