TB
Tim B

1 reviews | Active since Jun 2016

30 Jul 2018, 23:03

Apple Care is a JOKE!!!!

What is the point of I care + if its can't even cover things like the battery or the headphones that come with the device. I mean if you purchase I care in USA you get everything covered. What makes it different here in South Africa when its a American product. What gives Apples SA the right to change the terms and conditions of a product and then charge a arm and leg for cover that actually does nothing for the consumer?

The following is I care in USA and what it covers:Apple hardware coverage AppleCare+ provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians. Coverage includes the following: Your iPhone Battery (1) Included earphones and accessories Coverage for up to two incidents of accidental damage,(2) each subject to a service fee of $29 for screen damage, or $99 for any other damage, plus applicable tax

This is what it says on Apple South Africa with regards to the cover: (ii) The Plan does not apply to a device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer. (iii) The Plan does not apply to a Covered Device that has been lost or ******. This Plan only covers a Covered Device that is returned to iStore in its entirety. (iv) The Plan does not apply to cosmetic damage to the Covered Device, including but not limited to scratches and dents. (v) The Plan does not apply to preventative maintenance on the Covered Device, (vi) The Plan does not apply to defects caused by normal wear and tear or which is otherwise due to normal ageing of the product. (vii) The Plan does not apply to the battery performance of the Covered Device. (viii) The Plan does not cover any accessory whether shipped with the product or purchased separately. (ix) The Plan does not include or make any provision for a Loan unit whilst the device is being assessed. (x) Any claim under this The Plan is subject to an Internal assessment at a Core Service Centre

How strange does not cover any accessory neither does it apply to any battery performance of the covered device, yet Apple has has battery throttling issues for a while now and wants me to pay for a replacement battery then if this one is messed! What then is the point of this APPLE Care + mmmm ?

0
Replies (0)