EA
Esau A

1 reviews | Active since Mar 2018

18 Oct 2023, 17:10

Apple Bad service with factory default phones repair

Hi , I bought iPhone 13 June 2022 the phone literally worked perfectly for 3 month. From fourth i battled with calls drop and failure to make a call. I get help of service provider Cell C and they suggested to do SIM swop which i did but it didn't resolve the issue. I tried to use SIM on my old iPhone 7 there was no signal issue it just worked fine then i decide to get help from Apple support. support Case: *** logged they could not resolve the issue and they advice me to go store for further Hardware analysis as software failed to fix the issue. It was discovered the phone had Signal issue . After first fix the issue the issue happen again after three month.

Bad experience with Apple after iPhone 13 was broken twice with same problem within 10 month of purchase , During the time the phone just worked perfectly for first 3 month purchase and another 3 month after fix

Two times when the broke Apple had no issue to fix the phone, When i was collect for i mentioned to manager at store that this issue needs to further investigation because it doesn't make sense for new phone to have same problem twice, i was promised if it happens again even thought it will be out of warrant they will deal with issue and exchange process will done.

As expected On the 14th Month the phone broke again, same problem and Apple start refusing responsibility start there is no issue with the phone and if i need further assistant i should take were i bought the phone.

Be careful when you pick rotten Apple you are in for it, they are not interested and rude. It will be just camera for photos. From what i have experienced if you buy factory fault phone it cannot be repaired.

They even point to user be so stupid for there fancy devices. See comments below, then evening forget online support does that Please Take Note When Using The Device In Area With Poor Network Connection It Might Result In Dropped Calls And May Require You To Try And Reconnect The Device By Putting It In Airplane Mode, Please Make Sure LTE Or 4G Is Enabled At All Times.

It very SAD it waste hard earned money expansive phone just to end up to be Toy .

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