Appalling treatment by manager at Apple Menlyn

I am returned a wireless mouse that I bought less han 3 months ago at Menlyn Apple. Two weeks ago I informed the store that the mouse had problems to connect. The consultant told me to brng it in, since it s warranty is still valid . I brought t it today and was asked to stand in the queue for it be tested. After STANDING (yes, no chairs) in the queue for more than an hour, I asked to see the manager, Mr Tyhilelo Sidali. He told me to wait my turn or make an appointment. I told him that the consulant mentioned nothing about an apppintment to return a product under warranty. He said to me here was nothing he could do about it, did not apologize, promptly turned his back on me and walked away - ABSOLUTEKY APPALLED BY THIS TREATMENT FROM A MANAGER!