A "water-resistant" iPhone XS that is not water resistant

According to Apple, iPhone XS is water resistant and can take a maximum depth of 2 meters up to 30 minutes.

Just over a month ago while on vacation I got into a less than 2 meters of depth pool with my new iPhone XS for less than 15 seconds. Straight after that, it started blinking and eventually died. Based on these circumstances and the spec of a phone, this should've not happened.

So I took the phone back to iStore Canal Walk and the best thing I was told by Core Group (local Apple distributors) is that if the device is liquid damaged then the warrant becomes void. My first question was "What about the spec of a phone?". They rejected that, which imp**** that this is a "water-resistant" phone that's not really water resistant and if you happen to test that feature and it fails, that's your problem. I obviously rejected that, hence the case was escalated directly to Apple and apparently they rejected it as well. I also escalated the case myself to Apple Distribution International in Ireland and spoke to a guy called Odysseas Demertzdis who wasn't much of a help. The guy told me, "since the case was already escalated by Core Group Cape Town, there is nothing much I can do to override Apple's response to the initial escalation". Which meant as a customer I'm *****ed.

This is very disappointing from Apple as I've been their loyal customer for years now. We hold Apple to a higher standard when it comes to their products. I've unfortunately proven that the iPhone XS is not water resistant yet they are not prepared to take responsibility. As customers, we pay a lot for these products and we expect them to work as advertised. I genuinely take this as false marketing and I would be happy if Apple does something about it because I know I'm not the only person to have experienced such.

Case#: ********** 81820