A Company of ******s

Today I was blatantly told by 2 apple customer care agents that I can not dispute a quotation given by technicians for a repair. The reason as to why a repair quotation cannot be disputed is baffling. The unapologetic pride in those agents voices when they told me there is absolutely nothing I can do about the quotation has left me perplexed. My phone lost WiFi and mobile data functionality. The error was that I need a software update. I took the phone to iStore gateway but it had to be booked in because the screen stopped working. Technicians sent me a email saying they voiding my warranty because my phone has a dent. My screen is not cracked, my rear is not cracked the only physical defect on my phone is that small dent. My question was, what does that dent have to do with the WiFi and mobile data function. So apple expects you to bring your phone in for repair the same way it was when you first bought it, scratch free, dent free, zero imperfections?? Maybe the problem is not with the phone but with me. Maybe I’m getting this treatment because I’m black. Could it be that Apple and iStore gateway are sending me from pillar to post, refusing to help me because I’m not the skin color of their preferred target group. It is no secret that at iStore if you are a person of color you are paid the least attention but as for this trick that apple is trying to pull on me, that is a new low! It’s not that I don’t have the money to pay but it is the integrity of the situation. I feel like between iStore, service centre and Apple someone is trying to **** me. You cannot honestly tell me a minor imperfection voids a warranty. Too much power has been given to technicians and that much power is very easy to misuse and abuse, my case is an example of the misuse of power. I wouldn’t be surprised if they doing this so that they can make false warranty claims. It is absolutely clear to see that apple is full of ******s and nobody is willing to help me with my grievance. It is sad to see that there are still so many backwards people in such a huge company and the irony of all this is that your employees are ******s yet the black community (people of color) are your biggest supporters, they make up the bulk of your profits and yet y’all still belittle us.