24 hrs to respond did not receive ID

I went to the store on Sunday 12/07/2015 to inquire about the notebook.<br> I completed an application and was informed that i should email my ID which i did but the salesperson Monique failed to advise she is off till Thursday said will process on Monday.After escalating i receive a phone call from who said he will take over and i must email my ID and he will complete application.In my email i tell him please let em know once you receive my ID copy which did not happen.I called the call center they put me through to May who advised will escalate nothing happened. This.This Tshepo character calls now after 24hrs and casually advises he did not receive my ID.How's that for customer service.