Poor Service and Empty promises from Apple Floor

It is with disappointment to report that Apple Floors has not delivered to their promise. Yesterday, they lifted the carpets and promised that the contractor to instal tiles will be at my premises at 07:30. To my surprise the contractor only dropped off his two male staff members and left for the doctor. No tiles, job has been started as at this time, 29.04.2022, 13:25. I have been communicating with Junior from Apple Floors. Only now he is telling me that they are buying tiles and the job will not be completed today. it will carry on until Sunday. Following documentation they gave me and per our telephone conversation yesterday, Junior promised me that the job will be done and completed today. This is a contractor who is contracted to most of the banks including ABSA, Standard bank. Please ABSA can I get your intervention here because last night my furniture was left outside so that there is no delay of moving furniture outside today. I can't every night leave my furniture outside like last night. I was taking a high risk with the promise that today, I will not have to do this.

It issue is getting better... Apple Floors just delivered the wrong material for the job now. No one is answering my phone now including Junior from their office. This is a sign of hungry to get the job/tender but does not perform up to standard.